Shipping & Returns

Refund Policy

At Especial Peptides, we're committed to delivering top-quality research peptides. If you're not satisfied with your purchase, we offer a 30-day refund guarantee under the following conditions:

99%+ Purity Guarantee

Every research peptide is sold with a 99%+ purity guarantee. If independent laboratory testing shows purity below 99%, you must send us the independent lab test results and we will issue a 100% refund with no questions asked.

  • You must submit the independent third-party lab report showing purity below 99% to qualify.
  • Email the lab results to support@especialpeptides.com and we will process a full refund.
  • This purity guarantee is separate from our standard 30-day unopened return policy.

Eligibility

  • Product must be unopened, unused, and in original condition.
  • Opened products are not eligible for refund unless approved on a case-by-case basis.

Refund Requests

  • Must be submitted within 30 days of the purchase date.
  • Requests beyond 30 days are not eligible.

How to Request a Refund

  1. Email: support@especialpeptides.com
  2. Phone: Contact our customer support team
    We'll provide return instructions once your request is received.

Return Shipping

  • Customer is responsible for return shipping costs.
  • Use a trackable shipping method to ensure safe return.

Refund Processing

  • Refunds are issued to the original payment method after inspection.
  • Please allow a few business days for the refund to reflect in your account.

Shipping Issues

In the event of a shipping related issue (such as delay, misdelivery, or loss) Especial Peptides can reship your package 7 business days after the original scheduled delivery date, and once we receive confirmation from the shipping carrier regarding the status of your original order. We appreciate your understanding as we work with our shipping partners to ensure your order arrives as quickly and securely as possible.

Order Cancellations or Modifications

  • Orders can be modified or canceled within 30 minutes of purchase.
  • After 30 minutes or once shipped, orders cannot be changed or canceled.

Shipping Policy

We currently ship to U.S. addresses, including Puerto Rico.

Carrier Delays

Especial Peptides is not responsible for shipping delays caused by:

  • Weather
  • Carrier issues
  • Other factors beyond our control

Address Accuracy

  • Double-check your shipping address during checkout.
  • We are not responsible for delivery issues due to incorrect or incomplete addresses.

Delivery Confirmation

  • If tracking shows your package as delivered but not received, contact the carrier.
  • We are happy to assist with filing a claim but are not liable for lost or stolen packages after delivery is confirmed.

Thank You

Thank you for choosing Especial Peptides. Please contact support@especialpeptides.com within 7 days of the listed delivery date to begin a claim for a missing shipment. If you have any further questions or concerns, our support team is here to help!